With the Jelly Bean update soon to be released for the international version of the Samsung Galaxy SIII (GT-I9300), I thought I would connect my phone to my notebook, launch the Samsung Kies, and see if the update was available yet. When launching Kies, I was prompted to update to a newer version which I thought would be a good idea especially since the update stated that it was supposed to resolve firmware update issues. After updating Kies, I re-connected my phone to my notebook and was immediately greeted with the following “Hardware ID Missing” warning message:
The Kies utility could see the phone as it correctly identified the model phone by its model number but was stuck at the “Connecting…” prompt. I tried running the connection troubleshooter a couple of times, each time reinstalling the Kies device driver, but the issue persisted. Removing and reinstalling the latest Kies release along with the associated USB drivers also failed to resolve the issue.
After much research, it turns out that this issue due to a bug in the newer Samsung USB drivers. Downgrading the driver to version 18.104.22.168 can resolve the issue but can be rather tricky to install properly. The problem is that even after the downgrading the device driver, Windows will automatically check for and install the latest version the next time you connect your phone to a USB port on your computer or move the phone to a different USB port. You can force Windows to use the downgraded driver by taking one of the following steps:
- Disconnect your computer from the Internet. This will prevent your computer from contacting the Windows Update service and keep it from using the updated driver.
- Click the “Stop obtaining driver software from Windows Update” link in the driver software installation prompt. This option is not as easy as it sounds as you have to quickly click on the “Installing device driver software” prompt as soon as it appears in the System Tray and then click the “Skip obtaining driver…” link before while the “Searching Windows Update…” message appears to the right of the “SAMSUNG_Android” device in the driver software installation window. You also have to remember to do this each time you move your phone to a different USB port on your computer. (Note that you only need to prevent your computer from searching Windows Update for a newer USB driver. There are no issues with using the latest drivers from Windows Update for the “MTP” and “CDC Abstract Control Model (ACM)” drivers.)
- Disable the Windows Update Device Driver search on your computer. (See the links at the end of this blog post on how to do this.) This will ensure that the device driver is never updated even if you move the phone to a different USB port, but will also prevent the automated installation of the latest drivers for other devices.
None of the above options are foolproof and some have some rather significant downsides. The best option might be to keep a copy of the older USB driver on your local hard drive and manually downgrade it the next time you run into the issue. Just re-install the older Samsung USB driver then follow one of the steps above to prevent your computer from automatically downloading and installing an updated version.
To prevent your computer from searching Windows Update for newer drivers, please refer to the following article:
Disable Windows Update for device driver installation
For further discussion of this issue, please refer to the following links:
“Hardware ID doesn’t match” error when plugging phone in
Hardware ID is Missing error
Earlier today I received an alert on my Samsung Galaxy S3 regarding an impending heat wave in the Bay Area. I was a bit puzzled as I couldn’t figure out why I received the alert. Of course, the weather forecast was accurate — it’s looking to be a very hot over the weekend — but I couldn’t determine the source. I haven’t subscribed to any weather related alerts and I don’t have any weather apps installed on my phone. I thought I’d use the Notification History app I installed a while back to track down the source of the alert. When I launched the app, I received a notice instructing me to enable accessibility and the Notification History Pro service to start record notifications.
Unfortunately, this also meant that there was no notification history to search so I wasn’t able to use this app to track down the source of the alert. I enabled the services as instructed in hopes that the alert would reappear. Later that same afternoon, I noticed that each time I opened or closed a folder, a voice would announce that the folder was open or the folder was closed. Very annoying. It turns out that this is an unavoidable side effect of allowing the Notification History Pro service to keep track of my alerts. If I want to keep a log of all of the notifications that I receive on my phone, I have to enable accessibility prompts. However, the voice prompts are a lot more annoying to me than an occasional mystery alert. So, bye-bye Notification History Pro. It seems I hardly could use you.
If you’re like me and always checking to make sure that you’re running the latest updates on your phone, you may encounter a curious message when checking for updates under Settings –> About device –> Software update –> Update.
Most likely this message indicates that Samsung has released a new update for your phone but that their servers are currently too busy to service your request. If you can’t wait to receive the update over the air, you could try downloading and installing the update using Samsung’s Kies utility.
Samsung Kies for Mac and Windows
Not sure if this will work on other Android phones from Samsung, but here’s a rather simple way to take a screenshot of whatever is on the screen of your Galaxy SIII:
First, make sure that the use “Palm swipe to capture” option is enabled in the “Hands motion” section under Settings –> Motion. Once enabled, you can take a screenshot simply by swiping the side of your hand across the screen from right to left or left to right. Although the gesture is called a palm swipe, you want to use just the edge of your hand – not unlike the motion you would use to brush crumbs off a table.
How to take a screenshot on the Samsung Galaxy S3 (free – no app required!)
Many long-time cell phone users may be surprised to learn that they can save a great deal of money by switching to a pre-paid plan. Most people are paying top dollar for plans they are barely using or are hanging on to unlimited plans simply because they still can. Unless you are a heavy mobile data user, someone who insists on streaming video 24×7, or use your cell phone as a network tether, you’d probably be better off going pre-paid. Depending on your current plan, you may find that you can cut your monthly cell phone bill in half without noticeably limiting your cell phone usage. If you’re an existing AT&T or T-Mobile customer or have an unlocked GSM phone, you should seriously consider switching to Strait Talk’s bring-your-down-device plan. For just $45 per month, you get unlimited voice, text, and data. Of course, the data portion isn’t truly unlimited as Straight Talk reserves the right to cancel your service due to excessive data use. However, most Straight Talk customers do just fine provided they keep their data usage below 1.5 to 2 GBs per month or under 100 MB per day. That may not sound like much but most people use a lot less. Newer Android phones running “Ice Cream Sandwich” or “Jelly Bean” have built-in data usage monitoring allowing you to place a hard cap on your mobile data usage. You can also install data usage monitoring utilities such as Onavo on older phones to monitor and manage mobile data usage. You won’t be giving up much in terms of coverage by switching to Straight Talk as their AT&T SIM service has access to the same network as a regular AT&T customer. You’ll only lose out on roaming and the ability to call internationally — although even that won’t necessarily be an issue.
Going with one of these pre-paid plans also means you’ll likely have to get used to lower quality customer support. Some customers report having their service abruptly terminated for “excessive” or unauthorized (tethering?) data usage, even losing their phone number in the process. You can help alleviate some of the headaches of going prepaid by first porting your existing mobile number to Google Voice. (Bear in mind that porting your mobile number to Google Voice will likely result in the early termination of your current cell phone contract and may subject you to rather costly early termination fees!) Once your number has been ported to Google Voice, you no longer need to worry about losing your mobile number. Most people already know that Google Voice can automatically forward calls to any cell phone you choose although few are aware that you can configure the Google Voice app on your Android phone to route all outgoing calls through your Google Voice number. No need to launch the Google Voice app when making outgoing calls, just use the standard Dialer. I first saw this working on a Samsung Galaxy S3 running “Ice Cream Sandwich” so I’m not sure it will work on earlier releases. You can also use Google Voice to place international calls from your cell phone, closing this service gap in some of the prepaid plans. (Google’s international calling rates are super cheap meaning that you could save even more money.) With the “Ice Cream Sandwich” release, Google Voice messages can now appear in phone’s call log. Why does all this matter? Once you have all of your incoming/outgoing calls routing through Google Voice, you can change prepaid service providers at any time. No one will ever need to know your real cell phone number.
Not convinced? Check out the following links and decide for yourself. Note that not all of links are for prepaid plans for GSM phones and not all of the prepaid service providers allow you to bring your own device.
Is there any reason not to get a prepaid phone? – Mobile – CNET News
Straight Talk SIM Card + iPhone 4S = $45 Unlimited Prepaid Plan » My Money Blog
Geek Factor › Straight Talking With Google Voice and A Locked iPhone
Straight Talk SIM: The BFF of a Galaxy Nexus or iPhone
Straight Talk: Keep AT&T Humming While Chopping Your Cellphone Bill in Half
7 reasons to shred your wireless contract and switch to pre-paid
I hate Verizon, so I decided to compare all the carriers’ plans including pre-paid options to see which is the best
And here are some links to help configure Google Voice and manage your data usage on Android phones:
Track Android data usage with Onavo Count – How To – CNET
Optimize data usage – Android OS Help
The Best Data Usage Tracker for Android
Google Voice for Android, now with Ice Cream Sandwich voicemail integration – Google Voice Blog
Google Voice gets an ICS update, brings visual voicemail to the missed call log — Engadget
Place calls with Google Voice – Google Mobile Help
Making International calls – Google Mobile Help